Support Services

FAQs - Coming 1

• Who to Contact

Security 1

• Igor® PoE Lighting Solution Security Measures ID-0301

Gateway Requirements 1

• Port and System Requirements ID-3121 & ID-3122

Igor Cloud Portal 2

• Cloud Portal Packages ID-1110 & ID-1120 & ID-1130
• Portal Project Setup Process ID-0316

Application Programming Interface (API) 1

• API Connectivity and Analytics ID-3130 & ID-1211

System Startup Request 1

• Igor PoE System Startup Request Form ID-0314

System Startup Checklists 1

• Planning, Install & Startup Checklists ID-0311 & ID-0312 & ID-0315

Gateway Software Datasheet 1

• Gateway Software Datasheet (S-1-LS-xxx) ID-3120

Release Notes 2

• Igor Gateway Software Release Notes (5.0.0-5.3.0)
• Igor Gateway Software Release Notes (4.5.0-4.5.2)

Igor BACnet® Service 3

• Building Automation Access Package Datasheet (S-1-BAA) ID-3140
• Igor BACnet PIC Statement ID-3141
• Igor BACnet Service Installation Guide ID-3142

Installation Guides - Coming 0

Configuration Utilities Guides - Coming 0

Configuration Guides- Coming 0

Gateway User Guides 2

• Gateway Software Quick Start User Guide ID-0220
• Gateway Software API Developer Guide ID-3133

Igor Nodes 7

• Igor® PoE Lighting Hardware Limited Warranty ID-2010
• Nexos Platform and Emergency Node Overview
• Igor PoE Node Datasheets - Rev. 5
• Igor PoE Linear Node Datasheets - Rev. 6
• Igor Node I-O Connection Diagrams

See all 7 articles

Igor Approved Compatible 3

• Approved PoE Power Sourcing Equipment List ID-4101
• Compatible Sensors and Devices List ID-4201
• Manufacturing Partner Ecosystem List ID-4301

Retrofit Installation Instructions - Coming 0

Product Configuration Guides - Coming 0

Igor 1

• Firmware Troubleshooting